Shipping policy

Delivery Areas

Hydrava delivers to addresses throughout the United Kingdom and internationally to destinations worldwide. UK orders typically arrive faster than international shipments. For deliveries outside the UK, please be aware that transit times may be extended due to international routing and customs processing. If you are uncertain whether we can deliver to your location, please contact us at contact@Hydrava.shop or call +44 7931 081959 before placing your order.

Shipping Costs

Free Worldwide Shipping: Hydrava offers free shipping on all orders to any destination worldwide. There is no minimum order value. You will not be charged for shipping at checkout, and no delivery surcharges apply.

Order Processing & Dispatch Time

Once your payment has been confirmed, we begin processing and preparing your order for dispatch. Processing time is 1–2 business days. During this period we pick, pack and quality-check your items. You will receive an email confirmation when your order is dispatched, including your tracking number and a link to track your parcel.

Business days are Monday to Friday, excluding UK public holidays. Orders placed at the weekend or on a public holiday will be processed on the next business day. During peak periods—such as sales events, promotional campaigns or the festive season—processing may occasionally take slightly longer; we will notify you by email if any delay is expected.

Delivery Times

All delivery times below are calculated from the date of dispatch (not the date you placed your order) and are estimates only. Actual delivery may vary depending on the carrier, your location, customs processing (for international orders), weather, industrial action and other factors outside our control. We do our utmost to meet the estimates set out below, but we cannot guarantee delivery by a specific date.

United Kingdom

Estimated delivery time: 3–5 business days after dispatch. Most UK orders arrive within this window. Remote or offshore areas—including the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and Isles of Scilly—may require 1–2 additional days.

International (Rest of World)

Estimated delivery time: 14–28 business days after dispatch. International delivery times vary widely depending on the destination country, the efficiency of local postal services and customs clearance procedures. Orders to Europe typically arrive within 10–21 business days; orders to other continents (the Americas, Asia, Africa and Oceania) may take up to 28 business days or occasionally longer.

Please note: international delivery times are estimates only. We cannot guarantee delivery by a specific date. Delays may occur due to customs inspections, public holidays in the destination country, extreme weather, industrial action or other circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier.

Carriers & Tracking

We use reputable carriers and postal services to deliver your order safely and efficiently. Once your order is dispatched, you will receive an email containing:

  • A unique tracking number
  • A link to track your parcel online (either through our website or directly on the carrier's website)
  • The name of the carrier handling your delivery

You can track your order at any time using the tracking link provided. Tracking information is usually updated within 24 hours of dispatch. If tracking shows no movement for several days, or if you have any questions about your delivery, please contact us at contact@Hydrava.shop or call +44 7931 081959.

For UK deliveries we typically use Royal Mail or a similar UK carrier. For international deliveries we use international postal services or courier networks; the final leg of delivery in your country is usually handled by your national postal service or a local partner carrier.

Delivery Attempts & Failed Delivery

Our carriers will attempt to deliver your parcel to the address you provided at checkout. If no one is available to accept delivery, the carrier will usually:

  • Leave the parcel in a safe place (if you have given safe-place instructions or if the carrier judges it safe to do so)
  • Leave a card with instructions on how to collect the parcel from a local depot or post office
  • Attempt re-delivery on the next working day

Please check your tracking information and any card left by the carrier. If you miss a delivery, you can usually arrange re-delivery or collection at a nearby depot or post office. If a parcel is not collected within the carrier's holding period (typically 7–14 days), it will be returned to us. We will contact you if a parcel is returned; you may be asked to pay for re-shipping if you wish us to send it again.

Please ensure the delivery address you provide is accurate and complete. We are not responsible for failed or delayed delivery caused by an incorrect, incomplete or inaccessible address. If you need to change your delivery address after placing an order, contact us immediately; we will do our best to update the address before dispatch, but we cannot guarantee changes once the parcel has left our warehouse.

Partial Deliveries & Split Shipments

We usually dispatch all items in your order together in a single parcel. However, if items are located in different warehouses, or if part of your order is temporarily out of stock, we may dispatch your order in separate shipments. If this happens:

  • We will notify you by email that your order is being shipped in parts.
  • You will receive separate tracking numbers for each shipment.
  • Each part of your order will be dispatched free of charge—you will not be charged additional shipping fees for split shipments.
  • Each shipment will be subject to the same estimated delivery times as set out above.

If you have questions about a partial delivery or split shipment, please contact us at contact@Hydrava.shop or call +44 7931 081959.

Delays & Problems with Delivery

We do everything we can to ensure your order arrives on time. However, delays can occasionally occur due to factors outside our control, including:

  • Severe weather or natural events
  • Industrial action or strikes affecting carriers or postal services
  • Customs delays (for international orders)
  • Peak periods (such as the festive season) when carriers experience high volumes
  • Restrictions or disruptions affecting transport networks

If your order is significantly delayed, please check the tracking information first. If tracking has not updated for several days, or if your order has not arrived within the estimated delivery window, please contact us at contact@Hydrava.shop or call +44 7931 081959. We will work with the carrier to locate your parcel and resolve the issue as quickly as possible.

Your statutory rights: Under the Consumer Rights Act 2015, goods must be delivered within the time frame we have agreed with you or, if no specific time was agreed, within a reasonable time and in any event within 30 days of the conclusion of the contract. If delivery is late, you may be entitled to require us to deliver within a reasonable additional period, and if we fail to do so you may be entitled to cancel the contract and receive a full refund. Please see our Terms & Conditions and our Returns & Refunds policy for full details of your statutory rights.

Damaged or Missing Parcels

Damaged Parcels

If your parcel arrives visibly damaged (e.g. the outer packaging is crushed, torn or opened), please:

  1. Accept the parcel (do not refuse delivery) and open it carefully to inspect the contents.
  2. Take photographs of the damaged outer packaging and of any damaged items inside.
  3. Contact us immediately at contact@Hydrava.shop or +44 7931 081959, providing your order number, a description of the damage and the photographs.

We will investigate the damage with the carrier and arrange a replacement, repair or refund as appropriate. If the item is damaged due to poor packaging or mishandling by the carrier, we will resolve the matter at no cost to you. Please do not discard the damaged item or packaging until we have confirmed what action to take.

Missing or Lost Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please:

  • Check with neighbours or household members in case the parcel was accepted on your behalf.
  • Check any safe places where the carrier may have left the parcel (e.g. behind a bin, in a porch or a secure storage area).
  • Check the tracking information to confirm the delivery address and the time of delivery.

If you still cannot locate your parcel, contact us immediately at contact@Hydrava.shop or +44 7931 081959. We will open an investigation with the carrier. If the parcel is confirmed lost, we will arrange a replacement or full refund.

If tracking shows no delivery attempt and the parcel appears lost in transit, please contact us. We will work with the carrier to trace the parcel and, if it cannot be located, we will send a replacement or issue a full refund.

International Deliveries: Customs, Duties & Import Charges

For orders delivered outside the United Kingdom, your parcel may be subject to import duties, taxes (such as VAT or sales tax) and customs clearance fees imposed by the destination country. These charges are set by your country's customs authority and are the responsibility of the recipient (you). Hydrava has no control over these charges and cannot predict their amount.

Important:

  • You are responsible for paying any import duties, taxes or customs fees required by your country. These charges are not included in the price you pay at checkout or in our free shipping offer.
  • Your parcel may be held by customs for inspection or assessment. This can cause delays, sometimes of several days or longer.
  • If you refuse to pay import charges, or if the parcel is abandoned at customs, it may be returned to us or destroyed by customs. We cannot refund orders that are refused, abandoned or seized due to non-payment of customs charges.
  • We declare the full value of your order on the customs declaration form and mark items as "merchandise." We will not mark items as "gift" or undervalue goods to help you avoid customs charges; doing so is illegal and could result in penalties.

If you have questions about potential customs charges or import procedures in your country, please contact your local customs authority before placing your order. We recommend checking your country's customs website or contacting a local customs broker for guidance.

Contact Us About Delivery

If you have any questions or concerns about your delivery—including tracking, estimated delivery times, address changes, delays, damaged or missing parcels, or customs issues—please contact us:

Email: contact@Hydrava.shop
Telephone: +44 7931 081959
Address: Hydrava, 565 Manchester Road, Manchester, M27 9QL, United Kingdom

We aim to respond to all delivery enquiries within one business day (Monday to Friday, excluding UK public holidays). For urgent delivery issues, please call us during business hours.

Your Statutory Rights

Nothing in this Shipping & Delivery policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For full details of your statutory rights—including your right to cancel your order and return goods within 14 days of receipt, your rights if goods are faulty or not as described, and your rights regarding late delivery—please see our Terms & Conditions and our Returns & Refunds policy.

Changes to This Policy

We may update this Shipping & Delivery policy from time to time to reflect changes in our delivery practices, carrier arrangements, legal requirements or operational needs. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Your use of our website and your placement of orders after any changes have been posted constitutes your acceptance of the updated policy.

Last updated: January 2025